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Customer Service Call Center Resume Supplement Form
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First name
Last name
Email
Phone
1. What type of calls have you handled?
Inbound Customer Service
Outbound Customer Service
Inbound Sales
Outbound Sales
Technical Support
Billing / Collections
Help Desk
Order Processing
Appointment Scheduling
Other
2. What industries have you provided customer service for?
Insurance
Banking / Financial Services
Healthcare / Medical
Telecommunications
Retail / E-commerce
Travel / Hospitality
Utilities / Energy
Technology / IT Services
Government Services
Education
Other
3. What CRM, call center, or ticketing systems have you used?
Salesforce
Zendesk
Five9
Avaya
RingCentral
ServiceNow
Freshdesk
HubSpot
Genesys
NICE inContact
Other
4. What was your typical daily call volume?
5. Did you work from home (remote) or onsite?
Remote
Onsite
Hybrid
6. Were your calls mostly:
Customer Support
Upselling or Cross-Selling
Problem Resolution
Order Taking / Processing
Technical Troubleshooting
Collections / Payment Issues
7. Did you meet or exceed performance targets (KPIs)?
Yes
No
If yes, please list examples (CSAT scores, sales goals, etc.):
8. Have you received any awards, promotions, or recognitions?
Yes
No
If yes, please explain:
9. Are there any gaps in your employment history?
Yes
No
If yes, please explain:
10. Is there anything else important about your customer service experience we should know?
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